Refund policy

Due to the personal nature of sleep products, we are unable to accept returns for hygiene reasons. All sales are final once the product has been delivered.

That said, we genuinely want you to love your Regen Align and if something isn't right, we'll do our best to make it right.

Not Happy With Your Purchase?
If you're unsatisfied with the product for any reason, whether it's comfort, feel, or fit, reach out to us and we'll work with you personally to find a solution. This may include guidance on the correct insert setup, a foam insert swap, or other assistance at our discretion.

We ask that you give it at least 10 nights before reaching out. Your body needs time to adjust to proper cervical support, and most customers notice a real difference within the first week.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 48 hours of delivery with a photo and we will arrange a full replacement at no cost to you. This is our guarantee, no questions asked.

How to Reach Us
Email support@regenpillow.com with your order number and a description of your concern. We typically respond within 1 to 2 business days.